Privacy Policy

This Privacy Policy outlines how TimeLight (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website and services.

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By using our website (www.timelight.co.uk or other affiliated domains) and our services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

When you place an order or contact us, we collect the following types of personal data:

• Name

• Email Address

• Phone Number

• Billing Information (if applicable)

• Uploaded Media Files (photos, messages, or related content submitted for video creation)

We collect this information directly from you via order forms, contact forms, and file uploads on our website.

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2. How We Use Your Information

We use your information for the following purposes:

• To create and deliver your personalised video

• To communicate with you regarding your order

• To issue refunds when applicable

• To improve our website and service offerings

• With your permission, to showcase completed work in our gallery or promotional content

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3. Use of Content for Promotional Purposes

Unless you opt out, we may display portions of your final video or selected stills from your uploaded content on our website or marketing materials.

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You may opt out of this at any time by emailing us at info@snapmedia.digital, ideally at the time of ordering.

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4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We only share data with:

• Payment processors to facilitate secure transactions

• Cloud storage providers to securely store your files during production

• Email service providers for communication regarding your order

All third parties are required to comply with data protection laws and to only use your data as instructed by us.

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5. Data Retention

We retain:

• Personal information for up to 12 months after order completion, unless legally required to retain it longer.

• Uploaded content for a maximum of 60 days post-delivery, unless you request an extension or opt in to gallery use.

You can request deletion of your data at any time by contacting us.

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6. Your Rights

Under UK GDPR (or equivalent local law), you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data

• Object to or restrict how we process your data

• Withdraw consent (e.g., for marketing or gallery use)

To exercise any of these rights, please email: info@snapmedia.digital

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7. Security

We implement appropriate technical and organisational measures to safeguard your data. This includes:

• SSL encryption on our website

• Secure storage of uploaded files

• Limited access to data by authorised personnel only

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8. Cookies

Our website uses standard cookies to enhance your browsing experience, track usage, and improve our services. You can disable cookies in your browser settings if you prefer.

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9. Third-Party Links

Our site may contain links to third-party sites (e.g., social media platforms). We are not responsible for their privacy practices. Please review their policies separately.

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10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact:

TimeLight
Email: info@snapmedai.digital
 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our site after such changes constitutes your acceptance of the revised policy.